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Returns Policy

LGS Group Product Return Policy

LGS Group does not handle returns. For questions regarding returns, contact InterMotive Warranty.

Non-warranty returns will be accepted, with a 25% restocking fee, if made within 30 days of date of purchase. Conditions are as follows:

  • The product must be in its original sealed bag and in resaleable condition (e.g., not damaged).
  • The customer must contact InterMotive with the product serial number and obtain a Returned Goods Authorization (RGA) number prior to returning product.
  • The customer is responsible for paying all shipping costs back to InterMotive.

Unless otherwise requested, a credit will be applied to the customer’s account for accepted returns.

Custom designed or special order products are NOT returnable for any reason other than warranty or repair purposes as described in the policy. You must contact InterMotive (800-969-6080) for instructions prior to diagnosing and repairing any InterMotive product.

Return Goods Authorization

The customer must contact InterMotive with the product serial number and obtain an RGA number prior to shipping the product to InterMotive.

The part being returned must have the RGA number and/or paperwork included. Packages received without an RGA number will be refused delivery and returned to the customer at their expense.

Shipping is the initial responsibility of the customer. If the product is determined to be warrantable and is repaired or replaced, InterMotive will pay for shipping to and from the repairing facility for the repaired/replaced product via ground shipping. If the product does not qualify for a warranty repair or replacement, the customer is responsible for return shipping costs.

To obtain an RGA for a return, or for general questions about warranty and returns, please contact InterMotive Warranty. | View the Warranty Return Process.

Refunds and Credit

Unless requested in writing for unusual circumstances at the time of a merchandise return, InterMotive does not issue refunds. Credit will be applied to the customer’s account per the terms described within this return policy. Verbal or implied deviations from this return policy are accepted at the sole discretion of InterMotive.

InterMotive will suspend credit privileges for customers who practice “charging back” without authorization from InterMotive. The withholding of payment or taking unauthorized credit for merchandise returns will be exclusively managed by InterMotive per the terms described within this return policy.